Tempur-Pedic® Sleeptracker® FAQ

Getting Started

What are the Tempur-Pedic® Sleeptracker® requirements?

For pre-installed Sleeptracker® monitors:
The Tempur-Pedic® Sleeptracker® monitor requires Wi-Fi connected to the Internet and an iOS or Android phone or tablet. The Tempur-Pedic® Sleeptracker® processor will be pre-wired and obtain power from the power base.

For a self-installed Tempur-Pedic® Sleeptracker®
The Tempur-Pedic® Sleeptracker® system requires a 110-240v power adapter (included), Wi-Fi connected to the Internet, and an iOS or Android phone or tablet.

Which iOS devices are compatible with the Tempur-Pedic® Sleeptracker® app?
The Tempur-Pedic® Sleeptracker® app is compatible with iPhones and iPads running iOS 10 or later.
Which Android devices are compatible with the Tempur-Pedic® Sleeptracker® app?
The Tempur-Pedic® Sleeptracker® app is compatible with Android phones or tablets running Android OS 6.0 or later.
Is the Tempur-Pedic® Sleeptracker® app compatible with iPads or other tablets?
Yes, the Tempur-Pedic® Sleeptracker® works with iPads running iOS 10 or later and Android tablets running Android OS 6.0 or later.
Where do I download the Tempur-Pedic® Sleeptracker® app?
The Tempur-Pedic® Sleeptracker® app is available in the iTunes app store for iOS and the Google Play Store for Android. You can find links to download the app at sleeptracker.com/getapp.
What’s the first thing I do once I download the Tempur-Pedic® Sleeptracker® app?
After downloading the Tempur-Pedic® Sleeptracker® app, simply launch the app and follow the on-screen instructions. The setup instructions will walk you through the process of setting up your smart bed, creating an account, and connecting to your home Wi-Fi.
How do I know if my Tempur-Pedic® Sleeptracker® is setup correctly?
The Tempur-Pedic® Sleeptracker® app will walk you through the correct setup procedure based on answers you provide about your bed type and size. At any time you can navigate to the “Connection Status” page by selecting the Status icon from the Home page and then tapping Status to confirm your Sleeptracker® is setup correctly.
I am a single sleeper with a large bed and sleep in the middle of the bed. Which side of the bed should I choose when prompted during the setup?

For pre-installed Sleeptracker® smart beds:
There are sensors mounted on each side of the bed, so we recommend that you begin your sleep by laying on one side of the bed and assign that side in the Tempur-Pedic® Sleeptracker® app.

For a self-installed Tempur-Pedic® Sleeptracker®:
Select side one and connect your sensor to the black input connector on the processor. Place the sensor under your mattress centered under your pillow where you spend most of your time sleeping.

How do I add a second sleeper to the Tempur-Pedic® Sleeptracker®?

If you have a pre-installed Sleeptracker® monitor, your bed comes with two sensors pre-installed. If you self-installed your Tempur-Pedic® Sleeptracker®, please ensure that you have two sensors plugged into the Tempur-Pedic® Sleeptracker® processor. Adding a second user is easy, from the primary Sleeptracker® account, select Menu > My Sleeptracker® monitor > Bed & Sleeper Setup > Add User to Your Smart Bed. A Quick Add code will be generated which you can either write down or share via email or text message (iOS only).

The second sleeper should start by installing the Tempur-Pedic® Sleeptracker® app on their phone or tablet. If the code was shared via email or text, select the link and follow the instructions to complete the second account creation. If the Quick Add code was written down, launch the app on the second sleeper’s phone, choose “I have a Quick Add Code”, enter the code, and then follow the instructions to complete the second account creation.

If the second sleeper already has created their own Sleeptracker® account and is on the Home page, have the second sleeper go to Menu > Pair with a Monitor > Add yourself as a second sleeper, enter the code, and then follow the instructions to complete the second account creation.

General

Does the Tempur-Pedic® Sleeptracker® work with any mattress brand?
The Tempur-Pedic® Sleeptracker® works with any standard innerspring, foam, memory foam or hybrid mattress. The Tempur-Pedic® Sleeptracker® has been tested and qualified with Tempur-Pedic®, Sealy®, and Stearns & Foster® mattresses.
Does the Tempur-Pedic® Sleeptracker® store sleep data for both my partner and myself?
Yes, you and your partner will each have unique Sleeptracker® accounts that monitor and store sleep data. During the app setup, you will be asked to specify which side of the bed you sleep on, allowing the system to distinguish you from your partner. If you switch sides of the bed, simply update this information in the app at Menu > My Sleeptracker® Monitor > Bed & Sleeper Setup > Change Your Side of Bed.
What if I have a pet that sleeps on the bed?
Pets at the foot of the bed should not affect your heart rate or respiratory rate data, but if they get up and move during the night, they could affect your sleep data. At Menu > My Sleeptracker® Monitor > Bed & Sleeper Status > Bed Type & Profile, ensure that you have “Yes” selected for “Do you allow Pets in Your Bed?”
What if I switch sides of the bed?
If you or your partner switches sides of the bed, simply update this information in the app from the Menu under My Sleeptracker® Monitor > Bed & Sleeper Setup > Change Your Side of Bed.
What if I switch to a new phone or tablet?
If you get a new device, you won’t lose any of your data. Simply download the app on your new device and sign-in to your existing Sleeptracker® account.
Do I have to wear a specific device to bed?

No, the Sleeptracker® system does not require you to wear a device. Your sleep is monitored through the sensors mounted to your smart bed.

What if my power goes out briefly overnight?
The Sleeptracker® system will not record data during a power outage. Once power is restored, it will automatically resume recording your sleep data. The Sleeptracker® alarm, however, will still activate via your phone or tablet at the proper time if there is a power outage.
What if my partner and I only have one phone or tablet for both of us?
Both Sleeptracker® accounts can be accessed from the same device, however, to prevent having to sign out and back in, it’s best for each sleeper to have the app running on their own phone or tablet. If you choose to use a single phone or tablet for both sleepers, the Tempur-Pedic® Sleeptracker® app will display the data of whichever user is logged in. To see data associated with another account, simply logout of the current account by going to Menu > My Profile > Account > Sign Out and then login to the other account.
What if I don’t have Internet?
The Sleeptracker® system requires access to an Internet-enabled home Wi-Fi network.
Does my phone or tablet need to be on overnight?
No, the Sleeptracker® system will still monitor your sleep if your phone or tablet is off, but the Sleeptracker® alarm will not work.
Does my phone or tablet need to be in the same room as me to monitor my sleep?
No, your device does not need to be in your room to record your sleep, however, you do need your device nearby to hear the alarm.
Does my phone or tablet need to be connected to my Wi-Fi network overnight?
No, your device does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.
How can I restore my Sleeptracker® information on my phone or tablet after a factory reset (or onto a new device)?
To restore your data, re-download the Tempur-Pedic® Sleeptracker® app, launch the app, and then sign in to your existing Sleeptracker® account. All of your data will be present.
Can the Tempur-Pedic® Sleeptracker® distinguish between when someone is reading or watching television in bed vs. trying to fall asleep?
Yes, the Sleeptracker® AI Engine (SAIE) can differentiate between when a user is awake in bed and when they are actually entering early stages of sleep. To do so, the SAIE uses machine learning algorithms that take into account the breathing rate, heart rate, and micro motion sensed by the Sleeptracker® system.
Can I temporarily disable sleep recordings to let someone else sleep in my bed?
If someone else is going to use your bed and you wish to disable Auto Sleep recordings, go to Menu > Record Sleep Automatically and set to “Off”. This will prevent someone else’s sleep from affecting your sleep stats.

Setup (For Self-Installed Tempur-Pedic® Sleeptracker® Models)

Where do I place the Sleeptracker® sensors?

The Tempur-Pedic® Sleeptracker® will guide you through the correct placement of the sensor(s) based on the bed type and size that you have.

Tip: If you have a Full or Queen size bed with two sleepers, for the best signal separation, place the sensors 8 inches in from the side of the bed.

My bed frame has slats which prevent the Sleeptracker® sensor from being placed under the mattress directly under the center of the pillow. Where should the sensors be placed?
If you have a slatted bed frame, place the sensor(s) on top the slat nearest the center of your pillow. Ensure the sensor foam lies entirely on a slat, not half on and half off.
How do I install the sensor(s) if there are slats narrower than my sensor(s) for the foundation that my mattress rests on?

If your mattress sits on a slatted foundation, metal grid, or mesh, ensure the sensor is positioned on a solid/flat surface so the sensor is pushed evenly into the mattress when you lie down. The sensor needs to make firm, evenly distributed contact with the mattress to function properly.

If the openings in your foundation are larger than the sensor, use a thin piece of plywood or plexiglass that spans the holes to ensure the entire sensor makes contact with the mattress.

Where should I place the Tempur-Pedic® Sleeptracker® processor?
Ensure your processor is elevated off the floor. We recommend re-using one of the cable twist ties to hang the processor under your bed. There are environmental sensors in the processor which provide the most accurate readings when the vents on the processor are not blocked.
I have an adjustable bed. Is the Tempur-Pedic® Sleeptracker® compatible?
Yes, the Tempur-Pedic® Sleeptracker® works with any bed. On adjustable beds, ensure that there is plenty of slack in the sensor cables so your bed can be adjusted fully without straining the sensor cable. As you lower the head of the bed, ensure your routing does not result in a pinched cable.
I use a bed skirt between my box spring and mattress. Should the sensors be placed on top of or underneath the bed skirt?
Attach the sensors under the bed skirt. The sensors will move around less and this allows you to wash the bed skirt without removing the sensors.

WI-FI Connection

What if my Tempur-Pedic® Sleeptracker® fails to connect to my Wi-Fi network?
Check to ensure your Wi-Fi router and Tempur-Pedic® Sleeptracker® processor are close enough to each other for a good signal. Walls and devices on the 2.4GHz frequency range can interfere or reduce the signal strength. If the Wi-Fi router cannot be moved closer to the bedroom, a mesh Wi-Fi system may be a suitable option.
What type of Wi-Fi works best with the Sleeptracker® system?
The Sleeptracker® system requires a Wi-Fi router running on the 2.4GHz band. If your router is set to use 5GHz only, you will need to modify your router settings to enable the 2.4GHz band. The Tempur-Pedic® Sleeptracker® supports both WPA and WPA2 security. While WEP is also supported, it is highly recommended to configure your router to use WPA or WPA2 as WEP is an outdated standard which is not secure.
Does my router need to be connected to the Internet?
Yes, in order to transmit your sleep data to your account, your Tempur-Pedic® Sleeptracker® processor will need to be connected to the Internet through your Wi-Fi router.
How do I update my Sleeptracker® Wi-Fi settings if I've changed the password or name of my home Wi-Fi network?
To adjust the Wi-Fi settings of your Tempur-Pedic® Sleeptracker® processor, go to Menu > My Sleeptracker® Monitor > Troubleshoot > Adjust Wi-Fi Settings, and then follow the on-screen instructions. If you need assistance, email support@sleeptracker.com and include your router’s brand and model.
Does the Tempur-Pedic® Sleeptracker® use Bluetooth?
No, the Tempur-Pedic® Sleeptracker® system uses Wi-Fi, not Bluetooth.
Are there Wi-Fi routers which are not compatible?
There are some combination modem-routers (gateways) which have trouble maintaining a consistent Internet connection. These models affect all Wi-Fi devices, not only the Sleeptracker®. Many of these are cable modem gateways leased or rented by cable companies and there are often alternative cable modem gateways available from your cable company if you request an alternate model.

Using the App

What is the Sleep Cycle Alarm?
The Sleep Cycle Alarm wakes you during your lightest phase of sleep in a given window of time, allowing you to feel more refreshed throughout the day. For example, if you need to wake up at 7AM and you set a 30-minute Sleep Cycle Alarm window, the alarm will wake you between 6:30AM and 7AM when the system detects you are in a light phase of sleep, or it will wake you no later than 7AM if the system does not detect a light phase of sleep.
How do I select an alarm tone for the Sleeptracker® alarm?
From the app’s home screen, select the Menu button, then Set Sleep Cycle Alarm. You can select from built in wake up music or from your own music library.
Can I use Sleeptracker® for napping?
Yes, Sleeptracker® can record naps longer than 20 minutes. Select the Record button on the Home screen > Record My Sleep Now to begin a sleep recording. After you’re done napping, ensure that you return to the Tempur-Pedic® Sleeptracker® app and tap Done Sleeping, to end the recording.
What is the AI Sleep Coach?
The AI Sleep Coach provides useful tips and insights to help you incrementally improve your sleep over time. These tips and insights become more personalized and tailored to you as you use the app over time. For example, the app will learn what time you typically go to bed, how fast you fall asleep, and how much sleep you typically get. The AI Sleep Coach can then notify you when you deviate from your routine to help guide you to a more restful night’s sleep.
How do I reset my password if I forget it?
Launch the app and select "I already have an account". Use the Forgot Password option, then follow the instructions in the email you receive.
How do I get updates for the Tempur-Pedic® Sleeptracker® app?
Go to the iOS or Android app store from your phone and select the Updates tab (iOS) or Menu > My apps & games (Android). Find the Tempur-Pedic® Sleeptracker® in the updates list and perform the update.
How do I set or edit my sleep goal?
From the Tempur-Pedic® Sleeptracker® app’s Menu, select Set Sleep Goals & Schedule.
Does the system record a sleep score for each sleeper?
Yes, each sleeper will be given their own sleep score. To view, login to your account and select the Analysis button on the home page.
Will the Tempur-Pedic® Sleeptracker® let me know if I have sleep apnea?
The Tempur-Pedic® Sleeptracker® is not a medical device and is unable to determine if you have sleep apnea.
Can I view a graph of my heart rate throughout the night so I can see what my heart rate is in deep, light, and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the heart rate graph to view your heart rate at different times throughout your sleep. The red line on the graph represents your heart rate.
Can I view a graph of my respiratory rate throughout the night so I can see how my breathing rate changes in deep, light and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the graph to view your breathing rate at different times throughout your sleep. The blue line on the graph represents your breathing rate.

Sleep Data and Information

How does the cloud backup my information?
Your information is associated with your account within the Sleeptracker® cloud. If you get a new phone or tablet, simply sign into your account and your sleep recordings will be present.
If I forget to start my sleep recording but slept on my Sleeptracker® smart bed, can I retroactively add a sleep?
Yes, open the app and from the Menu choose Forgot to Record Sleep. Enter the time you got into bed and the time you woke up and the Tempur-Pedic® Sleeptracker® app will recover your sleep from the data it captured on that night. Sleep recovery can be performed up to 4 days in the past.
How does the Tempur-Pedic® Sleeptracker® detect my heart rate?
The Tempur-Pedic® Sleeptracker® detects the micro-motion generated from your heartbeat and respiration cycles with highly-precise sensors placed under your mattress.
What is resting heart rate?
Your resting heart rate is how many times per minute your heart beats while you are at rest. Resting heart rate is an indicator of your basic fitness level and a strong predictor of cardiovascular health. A healthy adult range is between 60 and 80 bpm, while athletes can have a resting heart rate as low as 30 bpm.
What impacts my heart rate?
Everyone’s heart rate is different. There are many factors that can affect it, including stress, fitness level, and diet.
Can I share my sleep information with others?
Currently, there is no option to share information with other users. We are working on adding this feature into a Tempur-Pedic® Sleeptracker® app update.
How do I improve my sleep score?
The Sleeptracker® system is designed to help you determine how you sleep best. The AI Sleep Coach will give you tips created specifically to help you sleep better and improve your sleep score.
What is the difference between light, deep, and REM sleep?
Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate. The Tempur-Pedic® Sleeptracker® technology differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.
How does the Tempur-Pedic® Sleeptracker® develop coaching recommendations?
The Tempur-Pedic® Sleeptracker® analyzes your personal sleep data to develop unique coaching recommendations personalized just for you.
How is my sleep efficiency calculated?
Your sleep efficiency is calculated by measuring how much time you spend asleep vs. the overall time you spend in bed during the sleep recording.
How long does it take to get an accurate heart rate and breathing rate?
An accurate measurement of heart rate and respiration rate can take anywhere from 30-45 seconds while lying still on the bed.
Does the Tempur-Pedic® Sleeptracker® sync with the Apple Health App?

Yes, sleep information from the Tempur-Pedic® Sleeptracker® app is shared with the Apple Health app if you enable this option during the initial setup flow.

Sleep Analysis:

  • The Tempur-Pedic® Sleeptracker® app writes sleep data to the Apple Health app at the "max resolution" Apple supports, by logging periods you are in bed and periods you are asleep.
  • Summary data is displayed in the Health app by selecting Sleep > This Week > Show All Data.
  • Note that currently Apple doesn’t support logging sleep states to Apple Health such as light/deep/REM

Heart Rate and Breathing Rate:

  • The Tempur-Pedic® Sleeptracker® app writes all data to Apple Health (at 5 minute resolution) throughout the night.
  • Summary values are viewed in the Health app by selecting “Vitals” from the home Health app page.

To change what information is shared between the Tempur-Pedic® Sleeptracker® app and Apple Health, go to your iPhone’s settings under Privacy then select Health > Sleeptracker®.

My Account

What if I am unable to login to my Sleeptracker® account?
To log into your account, select “I already have an account” from the login page and enter the email address and password you selected when you created a Sleeptracker® account. If you don’t remember your password, select Forgot Password and follow the password reset instructions. If you need further assistance, email our support team at support@sleeptracker.com.
How is my sleep information being used?
Your sleep information is used to inform you of your sleep patterns and to provide personalized coaching on how to get a better night’s sleep.
Is my sleep data safe?
Yes, your sleep data is safe. Your data is stored anonymously and shared privately only with you.
How do I change my Sleeptracker® account email address or password?
In the Tempur-Pedic® Sleeptracker® app’s Menu, select My Profile > Account then choose from either Change Email or Change Password.