Getting Started
The Sleeptracker® monitor system requires a 110v power outlet, Wi-Fi connected to the Internet and an iOS or Android phone or tablet.
The Sleeptracker® app is compatible with the iPhone 5 or later running iOS10 or later.
The Sleeptracker® app is compatible with Android phones running OS 6.0 or later.
Yes, Sleeptracker® works with iPads running iOS10 or later and Android tablets running OS 6.0 or later.
The Sleeptracker
® app is available in the iTunes app store for iOS and the Google Play Store for Android. You can find links to download the app
sleeptracker.com/getapp.
After downloading the Sleeptracker® app, simply launch the app and follow the onscreen instructions. The setup instructions will walk you through the process of setting up your smart bed, creating an account and connecting to your home Wi-Fi.
The QR code is on the bottom of the Sleeptracker® processor as well as included on an insert in the packaging.
For correct sensor placement, watch the video in the Sleeptracker® app when setting up your bed. The video is also available in the help menu. Once finished with the initial setup, select the status icon at the upper right of the home page to check the wired connection between the Sleeptracker® processor and sensors as well as the Wi-Fi connection between your Sleeptracker® processor and the cloud.
Select side one and connect your sensor to side one on the processor. Place the sensor under your mattress centered under your pillow where you spend most of your time sleeping.
After the first sleeper has completed the setup, the second sleeper should launch the Sleeptracker® app on their own phone or mobile device and create their own Sleeptracker® account. Ensure the phone or mobile device is on the same Wi-Fi network as the Smart Bed. When prompted, select the "Sleeptracker® Adjustable Base" option, then choose "Existing Smart Bed". You will be shown a list of available Smart Beds on your Wi-Fi network (likely just one). Select the bed name and the second sleeper will be ready to use the second Sleeptracker® sensor.
If you share your bed and have two Sleeptracker® sensors, adding a second user is easy. From the primary Sleeptracker® account, select Menu > My Smart Bed>Bed & Sleeper Setup > Add User to Your Smart Bed. A Quick Add code will be generated which you can either write down or share via email or text message.
The second sleeper should start by installing the Sleeptracker® app on their phone or tablet. If the code was shared via email or text, select the link and follow the instructions to complete the second account creation. If the Quick Add code was written down, launch the Sleeptracker® app on the second sleeper’s phone, then choose the option “I have a Quick Add Code”. Enter the code, then follow the instructions to complete the second account creation.
General
The Sleeptracker® monitor smart bed system works with any standard innerspring, foam, memory foam or hybrid mattress. The Sleeptracker® monitor system has been tested and qualified with Simmons Beautyrest and Serta mattresses.
Yes, you and your partner will each have unique Sleeptracker® accounts that monitor and store sleep data. During the app setup, you will be asked to specify which side of the bed you sleep on, allowing it to distinguish you from your partner. If you switch sides of the bed, simply update this information in the app from Menu > My Smart Bed > Bed & Sleeper Setup > Change Your Side of Bed.
Pets at the foot of the bed should not affect your heart rate or respiratory rate data, but if they get up and move during the night, they could affect your sleep data.
If you or your partner switches sides of the bed, simply update this information in the app from the Menu under My Smart Bed > Bed & Sleeper Setup > Change Your Side of Bed.
If you get a new device, you won’t lose any of your data. Simply download the app on your new device and sign in to your existing Sleeptracker account.
No, the Sleeptracker® system does not require you to wear any device. The sensors placed under your mattress monitor your sleep state, heart rate and breathing rate throughout your sleep.
The Sleeptracker® system will not record data during a power outage. Once power is restored, it will automatically resume recording your sleep data. The Sleeptracker® alarms, however, will still activate via your phone at the proper time if there is a power outage.
Both Sleeptracker® accounts can be accessed from the same device. The Sleeptracker® app will display the data of whichever user is logged in. To see data associated with another account, simply go to the Menu under My Profile > Account > Logout and then login to the other account.
The Sleeptracker® system requires access to an Internet-enabled home Wi-Fi network.
No, the Sleeptracker® system will still monitor your sleep if your phone is off, but the Sleeptracker® alarm will not work.
Your phone does not need to be in your room to record your sleep. However, you do need your phone in close proximity to access the app alarms.
Your phone does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.
To restore your data, re-download the Sleeptracker® app, launch the app, then sign in to your existing Sleeptracker account.
Yes, the Sleeptracker® AI Engine (SAIE) can differentiate between when a user is awake in bed and when they are actually entering early stages of sleep. To do so, the SAIE uses machine learned algorithms that take into account the breathing rate, heart rate and micro motion sensed by the Sleeptracker® system.
If someone else is going to use your bed and you wish to disable Auto Sleep recordings, go to Menu > Record Sleep Automatically and set to Off. This will prevent someone else’s sleep data from affecting your sleep stats.
Setup
Place the sensor(s) and attached foam protector(s) under the mattress, centered under your pillow(s). Do not remove the attached foam. The sensor strip should lay parallel with your pillows.
If you have a slatted bed frame, place the sensor on top of the nearest slat to your pillow center. Ensure the sensor foam lies entirely on a slat, not half on and half off.
If your mattress sits on a surface with holes in it, such as a slat foundation or metal grid or mesh, ensure the sensor system is positioned on a solid/flat surface so the sensor strip is pushed evenly into the mattress when you lie down. The sensor needs to make firm, evenly distributed contact with the mattress to function properly.
If the holes in your foundation are larger than the sensor system, use a thin piece of plywood or plexiglass that spans the holes to ensure solid sensor contact with the mattress.
We recommend placing the Sleeptracker® processor on the floor under or behind your bed. Run the wires from the sensors placed under your mattress out the top of your bed and connect to the processor. It helps to route one sensor wire at a time so you can ensure the sensors are plugged into the correct ports on the processor.
Yes, the Sleeptracker® monitor works with any bed. After affixing the sensor(s) to the top of your adjustable base using the included double sided tape and connecting the sensor(s) to your processor, adjust the head of the bed up while keeping an eye on the wires. Ensure the adjustable mechanism doesn’t pinch the wires or pull them out of the processor when adjusting the bed. While the Sleeptracker® monitor can monitor your sleep while the bed is in an adjusted state, if the mattress loses contact with the sensor due to an extreme angle, you may need to lower the bed angle.
Attach the sensors under the bed skirt. The sensors will move around less and this allows you to wash the bed skirt without removing the sensors.
WI-FI Connection
This issue is most likely to occur during the setup. Check to ensure your Wi-Fi router and Sleeptracker® processor are close enough for a good signal. Walls and other devices on the 2.4Ghz frequency range can interfere or reduce the signal strength. If the Wi-Fi router cannot be moved closer to the bedroom, a Wi-Fi extender may be a suitable option.
The Sleeptracker® system requires a Wi-Fi router running on the 2.4Ghz band. If your router is set to use 5Ghz only, you will need to modify this in your router settings. The Sleeptracker® monitor supports both WPA and WPA2 security. While WEP is also supported, it is highly recommended to configure your router to use WPA or WPA2 as WEP is an outdated standard which is not secure.
Yes, in order to send your sleep data to your account, your Sleeptracker® processor will need to be connected to the Internet.
To adjust the Wi-Fi settings of your Sleeptracker® processor, go to Menu > My Smart Bed > Troubleshoot Smart Bed > Adjust Wi-Fi Settings, and then follow the on-screen instructions. Email
support@sleeptracker.com if you need assistance.
No, the Sleeptracker® monitor system uses Wi-Fi, not Bluetooth.
We are aware of routers and combination modem/routers which have trouble maintaining a consistent internet connection. These models affect all Wi-Fi devices, not only Sleeptracker. Many of these are cable modem routers leased or rented by cable companies and there are often alternative cable modem routers available from your cable company if you request an alternate model.
Models we have tested with trouble maintaining an always-on internet connection:
- Arris Models: TG1682G, SBG6782-AC, SGG6700-AC, TG1782G, TG862G, NVG599, TG2472
- Ubee Models: DVW32CB, DDW36C
- CenturyLink ZyXEL C1100, C1100Z
- Technicolor TC8717T
- Pace 5268AC
- Netgear C6250
Using the App
The Sleep Cycle Alarm wakes you during your lightest phase of sleep in a given window of time, allowing you to feel more refreshed throughout the day. For example, if you need to wake up at 7AM and you set a 30-minute Sleep Cycle Alarm window, the alarm will wake you between 6:30AM and 6:59AM when the system detects you are in a light phase of sleep, or it will wake you no later than 7AM if the system does not detect a light phase of sleep.
From the app’s home screen, select the Menu button, then Set Sleep Cycle Alarm. You can select from built in wakeup music or from your own music library.
Yes, Sleeptracker® is designed to detect any period of time when you are asleep in your bed. Note: recording sleep automatically relies on your configured bedtime and wake time. If you nap outside of those times, record naps manually using the record icon at the top left of the home page
The AI Sleep Coach provides useful tips and insights to help you incrementally improve your sleep over time. These tips and insights become more personalized and tailored to you as you use the app over time. For example, the app will learn what time you typically go to bed, how fast you fall asleep and how much sleep you typically get. The AI Sleep Coach can then notify you when you deviate from your routine to help guide you to a more restful night’s sleep.
Launch the app and select "I already have an account". Use the Forgot Password option, then follow the instructions in the email you receive.
Go to the iOS or Android app store from your phone and select Updates. Find the Sleeptracker® monitor in the updates list and perform the update.
From the Sleeptracker® app’s Menu, select Set Sleep Goals.
Yes, each sleeper has their own sleep score. To view, login to your account and view from the Analysis button on the home page.
The Sleeptracker® monitor is not a medical device and is unable to determine if you have sleep apnea.
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the heart rate graph to view your heart rate at different times throughout your sleep. The red line on the graph represents your heart rate.
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the graph to view your breathing rate at different times throughout your sleep. The green line on the graph represents your breathing rate.
Sleep Data and Information
Your data is associated with your account within the Sleeptracker® cloud. If you get a new device, simply sign into your account and you will see all your recorded data.
Yes, open the app and from the Menu choose Forgot to Record Sleep. Enter the time you got into bed and the time you woke up and the Sleeptracker® app will recover your sleep from the data it captured on that night. Sleep recovery can be performed up to 4 days in the past.
The Sleeptracker® monitor detects the motion generated from your heart beats and respiration cycles with highly-precise sensors placed under your mattress.
Your resting heart rate is how many times per minute your heart beats while you are at rest. Resting heart rate is an indicator of your basic fitness level and a strong predictor of cardiovascular health. A healthy adult range is between 60 and 80 bpm, while athletes can have a resting heart rate as low as 30 bpm.
Everyone’s heart rate is different. There are many factors that can affect it, including stress, fitness level and diet.
Currently, there is no option to share information with other users. We are working on adding this feature into a Sleeptracker® app update.
The Sleeptracker® system is designed to help you determine how you sleep best. The AI Sleep Coach will give you tips created specifically to help you sleep better and improve your sleep score.
Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate. The Sleeptracker® monitor technology differentiates between these sleep phases by monitoring movement, heart rate and respiration rate.
The Sleeptracker® monitor analyzes your personal sleep data to develop unique coaching recommendations personalized just for you.
Your sleep efficiency is calculated by measuring how much time you spend asleep vs. the overall time you spend in bed during the sleep recording.
An accurate measurement of heart rate and respiration rate can take anywhere from 30-45 seconds while lying still on the bed.
Yes, sleep information from the Sleeptracker app is shared with the Apple Health app if you enable this option during the initial setup flow.
Sleep Analysis
- The Sleeptracker app writes sleep data to the Apple Health app at the "max resolution" Apple supports, by logging periods you are in bed and periods you are asleep.
- Summary data is displayed in the Health app by selecting Sleep > This Week > Show All Data.
- Note that currently Apple doesn’t support logging sleep states to Apple Health such as light/deep/REM
Heart Rate and Breathing Rate
- The Sleeptracker app writes all data to Apple Health (at 5 minute resolution) throughout the night.
- Summary values are viewed in the Health app by selecting “Vitals” from the home Health app page.
To change what information is shared between Sleeptracker and Apple Health, go to your iPhone’s settings under Privacy then select Health > Sleeptracker.
My Account
To log into your account, select “I already have an account” from the login page and enter the email address and password you selected when you created a Sleeptracker® account. If you don’t remember your password, select Forgot Password and follow the password reset instructions.
Your sleep information is used to inform you of your sleep patterns and to provide personalized coaching on how to get a better night’s sleep.
Yes, your sleep data is safe. Your data is stored anonymously and shared privately only with you.
In the Sleeptracker® app’s Menu, select My Profile > Account then choose from either Change Email or Change Password.
