FAQ
Getting Started
What are the Sleeptracker® monitor requirements?
The Sleeptracker® monitor system requires a 110v power outlet, Wi-Fi connected to the Internet and an iOS or Android phone or tablet.
Which iOS phones are compatible with the Sleeptracker® app?
The Sleeptracker® app is compatible with the iPhone 5 or later running iOS9 or later.
Which Android phones are compatible with the Sleeptracker® app?
The Sleeptracker® app is compatible with Android phones running OS 5.0 or later.
Is the Sleeptracker® app compatible with iPads or other tablets?
Yes, Sleeptracker® works with iPads running iOS 9.x or later and Android tablets running OS 5.0 or later.
Where do I download the Sleeptracker® app?
The Sleeptracker® app is available in the iTunes app store for iOS and the Google Play Store for Android. You can find links to download the app here.
What’s the first thing I do once I download the Sleeptracker® app?
After downloading the Sleeptracker® app, simply launch the app and follow the onscreen instructions. The setup instructions will walk you through the process of setting up your smart bed, creating an account and connecting to your home Wi-Fi.
During setup, I’m being asked to scan a QR code, where do I find it?
The QR code is on the bottom of the Sleeptracker® processor as well as included on an insert in the packaging.
How do I know if my Sleeptracker® monitor is setup correctly?
For correct sensor placement, watch the video in the Sleeptracker® app when setting up your bed. The video is also available in the help menu. Once finished with the initial setup, select the status icon at the upper right of the home page to check the wired connection between the Sleeptracker® processor and sensors as well as the Wi-Fi connection between your Sleeptracker® processor and the cloud.
I am a single sleeper with a large bed and sleep in the middle of the bed. Which side of the bed should I choose when prompted during the Sleeptracker® monitor setup?
Select side one and connect your sensor to side one on the processor. Place the sensor under your mattress centered under your pillow where you spend most of your time sleeping.
How do I add a second sleeper to an adjustable bed which comes with two Sleeptracker® sensors pre-installed (Beautyrest SmartMotion 1.0, 2.0, 3.0 or Serta Motion Custom II)?
After the first sleeper has completed the setup, the second sleeper should launch the Sleeptracker® app on their own phone or mobile device and create their own Sleeptracker® account. Ensure the phone or mobile device is on the same Wi-Fi network as the Smart Bed. When prompted, select the "Sleeptracker® Adjustable Base" option, then choose "Existing Smart Bed". You will be shown a list of available Smart Beds on your Wi-Fi network (likely just one). Select the bed name and the second sleeper will be ready to use the second Sleeptracker® sensor.
How do I add a second sleeper to the Sleeptracker® Monitor?
If you share your bed and have two Sleeptracker® sensors, adding a second user is easy. From the primary Sleeptracker® account, select Menu>My Smart Bed Status>Bed & Sleeper Setup>Add User to Your Smart Bed. A Quick Add code will be generated which you can either write down or share via email or text message.
The second sleeper should start by installing the Sleeptracker® app on their phone or tablet. If the code was shared via email or text, select the link and follow the instructions to complete the second account creation. If the Quick Add code was written down, launch the Sleeptracker® app on the second sleeper’s phone, then choose the option “I have a Quick Add Code”. Enter the code, then follow the instructions to complete the second account creation.
General
Does the Sleeptracker® monitor work with any mattress brand?
The Sleeptracker® monitor smart bed system works with any standard innerspring, foam, memory foam or hybrid mattress. The Sleeptracker® monitor system has been tested and qualified with Simmons Beautyrest and Serta mattresses.
Does the app monitor and store sleep data for both my partner and myself?
Yes, you and your partner will each have unique Sleeptracker® accounts that monitor and store sleep data. During the app setup, you will be asked to specify which side of the bed you sleep on, allowing it to distinguish you from your partner. If you switch sides of the bed, simply update this information in the app from Menu>My Smart Bed Status>Bed & Sleeper Setup>Change Your Side of Bed.
What if I have a pet that sleeps on the bed?
Pets at the foot of the bed should not affect your heart rate or respiratory rate data, but if they get up and move during the night, they could affect your sleep data.
What if I switch sides of the bed?
If you or your partner switches sides of the bed, simply update this information in the app from the Menu under My Smart Bed Status > Bed & Sleeper Setup > Change Your Side of Bed.
What if I switch to a new phone or tablet?
If you get a new device, you won’t lose any of your data. Simply download the app on your new device and sign in to your existing Sleeptracker account.
Do I have to wear a specific device to bed?
No, the Sleeptracker® system does not require you to wear any device. The sensors placed under your mattress monitor your sleep state, heart rate and breathing rate throughout your sleep.
What if my power goes out briefly overnight?
The Sleeptracker® system will not record data during a power outage. Once power is restored, it will automatically resume recording your sleep data. The Sleeptracker® alarms, however, will still activate via your phone at the proper time if there is a power outage.
What if my partner and I only have one phone or tablet for both of us?
Both Sleeptracker® accounts can be accessed from the same device. The Sleeptracker® app will display the data of whichever user is logged in. To see data associated with another account, simply go to the Menu under My Profile > Account and login to the other account.
What if I don’t have Internet?
The Sleeptracker® system requires access to an Internet-enabled home Wi-Fi network.
Does my phone need to be on overnight?
No, the Sleeptracker® monitor will still collect all data if your phone is off, but alarms in the Sleeptracker® app will not work.
Does my phone need to be in the same room as me to monitor my sleep?
Your phone does not need to be in your room to record your sleep. However, you do need your phone in close proximity to access the app alarms.
Does my phone need to be connected to my Wi-Fi network overnight?
Your phone does not need to be connected to Wi-Fi overnight, but will need to be connected to Wi-Fi to use the Sleep Cycle Alarm.
How can I restore my Sleeptracker® information on my phone after a factory reset (or onto a new phone)?
To restore your data, re-download the Sleeptracker® app, launch the app, then sign in to your existing Sleeptracker account.
Can the Sleeptracker® monitor distinguish between when someone is reading or watching television in bed vs. trying to fall asleep?
Yes, the Sleeptracker® AI Engine can differentiate between when a user is awake in bed and when they are actually entering early stages of sleep. To do so, the SAIE uses machine learned algorithms that take into account the breathing rate, heart rate and micro motion sensed by the Sleeptracker® system.
Setup
Where do I place the Sleeptracker® sensors?
Place the sensor(s) and attached foam protector(s) under the mattress, centered under your pillow(s). Do not remove the attached foam. The sensor strip should lay parallel with your pillows.
My bed frame has slats which prevent the Sleeptracker® sensor from being placed under the mattress directly under the center of the pillow. Where should the sensors be placed?
If you have a slatted bed frame, place the sensor on top of the nearest slat to your pillow center. Ensure the sensor foam lies entirely on a slat, not half on and half off.
How do I install the sensors if there are large holes in the foundation that my mattress rests on?
If your mattress sits on a surface with holes in it, such as a slat foundation or metal grid or mesh, ensure the sensor system is positioned on a solid/flat surface so the sensor strip is pushed evenly into the mattress when you lie down. The sensor needs to make firm, evenly distributed contact with the mattress to function properly.
If the holes in your foundation are larger than the sensor system, use a thin piece of plywood or plexiglass that spans the holes to ensure solid sensor contact with the mattress.
Where should I place the Sleeptracker® processor?
We recommend placing the Sleeptracker® processor on the floor under or behind your bed. Run the wires from the sensors placed under your mattress out the top of your bed and connect to the processor. It helps to route one sensor wire at a time so you can ensure the sensors are plugged into the correct ports on the processor.
I have an adjustable bed. Is the Sleeptracker® monitor compatible?
Yes, the Sleeptracker® monitor works with any bed. After affixing the sensor(s) to the top of your adjustable base using the included double sided tape and connecting the sensor(s) to your processor, adjust the head of the bed up while keeping an eye on the wires. Ensure the adjustable mechanism doesn’t pinch the wires or pull them out of the processor when adjusting the bed. While the Sleeptracker® monitor can monitor your sleep while the bed is in an adjusted state, if the mattress loses contact with the sensor due to an extreme angle, you may need to lower the bed angle.
I use a bed skirt between my box spring and mattress. Should the sensors be placed on top of or underneath the bed skirt?
Attach the sensors under the bed skirt. The sensors will move around less and this allows you to wash the bed skirt without removing the sensors.
WI-FI Connection
What if my Sleeptracker® monitor fails to connect to my Wi-Fi network?
This issue is most likely to occur during the setup. Check to ensure your Wi-Fi router and Sleeptracker® processor are close enough for a good signal. Walls and other devices on the 2.4Ghz frequency range can interfere or reduce the signal strength. If the Wi-Fi router cannot be moved closer to the bedroom, a Wi-Fi extender may be a suitable option.
What type of Wi-Fi works best with the Sleeptracker® system?
The Sleeptracker® system requires a Wi-Fi router running on the 2.4Ghz band. If your router is set to use 5Ghz only, you will need to modify this in your router settings. The Sleeptracker® monitor supports both WPA and WPA2 security. While WEP is also supported, it is highly recommended to configure your router to use WPA or WPA2 as WEP is an outdated standard which is not secure.
Does my router need to be connected to the Internet?
Yes, in order to send your sleep data to your account, your Sleeptracker® processor will need to be connected to the Internet.
Does the Sleeptracker® monitor use Bluetooth?
No, the Sleeptracker® monitor system uses Wi-Fi, not Bluetooth.
Using the App
What is the Sleep Cycle Alarm?
The Sleep Cycle Alarm wakes you during your lightest phase of sleep in a given window of time, allowing you to feel more refreshed throughout the day. For example, if you need to wake up at 7AM and you set a 30-minute Sleep Cycle Alarm window, the alarm will wake you between 6:30AM and 6:59AM when the system detects you are in a light phase of sleep, or it will wake you no later than 7AM if the system does not detect a light phase of sleep.
How do I select an alarm tone for the Sleeptracker® alarm?
From the app’s home screen, select the Menu button, then Set Sleep Cycle Alarm. You can select from built in wakeup music or from your own music library.
Can I use Sleeptracker® for napping?
Yes, Sleeptracker® is designed to detect any period of time when you are asleep in your bed. Note: recording sleep automatically relies on your configured bedtime and wake time. If you nap outside of those times, record naps manually using the record icon at the top left of the home page
What is the AI Sleep Coach?
The AI Sleep Coach provides useful tips and insights to help you incrementally improve your sleep over time. These tips and insights become more personalized and tailored to you as you use the app over time. For example, the app will learn what time you typically go to bed, how fast you fall asleep and how much sleep you typically get. The AI Sleep Coach can then notify you when you deviate from your routine to help guide you to a more restful night’s sleep.
How do I reset my password if I forget it?
Launch the app and select “I already have an account”. Use the Forgot Password option, then follow the instructions in the email you receive.
How do I get updates for the Sleeptracker® app?
Go to the iOS or Android app store from your phone and select Updates. Find the Sleeptracker® monitor in the updates list and perform the update.
How do I set or edit my sleep goal?
From the Sleeptracker® app’s Menu, select My Profile > Set Sleep Goals.
Does the system record a sleep score for each sleeper?
Yes, each sleeper has their own sleep score. To view, login to your account and view from the Analysis button on the home page.
Will the Sleeptracker® monitor let me know if I have sleep apnea?
The Sleeptracker® monitor is not a medical device and is unable to determine if you have sleep apnea.
Can I view a graph of my HR throughout the night so I can see what my HR is in deep, light and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the heart rate graph to view your heart rate at different times throughout your sleep. The red line on the graph represents your heart rate.
Can I view a graph of my respiratory rate throughout the night so I can see how my breathing rate changes in deep, light and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the graph to view your breathing rate at different times throughout your sleep. The green line on the graph represents your breathing rate.
Sleep Data and Information
How does the cloud backup my information?
Your data is associated with your account within the Sleeptracker® cloud. If you get a new device, simply sign into your account and you will see all your recorded data.
If I forget to start my sleep recording but slept on my Sleeptracker® smart bed, can I retroactively add a sleep?
Yes, open the app and from the Menu choose Forgot to Record Sleep. Enter the time you got into bed and the time you woke up and the Sleeptracker® app will recover your sleep from the data it captured on that night. Sleep recovery can be performed up to 4 days in the past.
How does the Sleeptracker® monitor detect my heart rate?
The Sleeptracker® monitor detects the motion generated from your heart beats and respiration cycles with highly-precise sensors placed under your mattress.
What is resting heart rate?
Your resting heart rate is how many times per minute your heart beats while you are at rest. Resting heart rate is an indicator of your basic fitness level and a strong predictor of cardiovascular health. A healthy adult range is between 60 and 80 bpm, while athletes can have a resting heart rate as low as 30 bpm.
What impacts my heart rate?
Everyone’s heart rate is different. There are many factors that can affect it, including stress, fitness level and diet.
Can I share my sleep information with others?
Currently, there is no option to share information with other users. We are working on adding this feature into a Sleeptracker® app update.
How do I improve my sleep score?
The Sleeptracker® system is designed to help you determine how you sleep best. The AI Sleep Coach will give you tips created specifically to help you sleep better and improve your sleep score.
What is the difference between light, deep and REM sleep?
Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate. The Sleeptracker® monitor technology differentiates between these sleep phases by monitoring movement, heart rate and respiration rate.
How does the Sleeptracker® monitor develop coaching recommendations?
The Sleeptracker® monitor analyzes your personal sleep data to develop unique coaching recommendations personalized just for you.
How is my sleep efficiency calculated?
Your sleep efficiency is calculated by measuring how much time you spend asleep vs. the overall time you spend in bed during the sleep recording.
How long does it take to get an accurate heart rate and breathing rate?
An accurate measurement of heart rate and respiration rate can take anywhere from 30-45 seconds while lying still on the bed.
Does the Sleeptracker monitor sync with the Apple Health App?
Yes, sleep information from the Sleeptracker app is shared with the Apple Health app if you enable this option during the initial setup flow.
Sleep Analysis
- The Sleeptracker app writes sleep data to the Apple Health app at the "max resolution" Apple supports, by logging periods you are in bed and periods you are asleep.
- Summary data is displayed in the Health app by selecting Sleep > This Week > Show All Data.
- Note that currently Apple doesn’t support logging sleep states to Apple Health such as light/deep/REM
Heart Rate and Breathing Rate
- The Sleeptracker app writes all data to Apple Health (at 5 minute resolution) throughout the night.
- Summary values are viewed in the Health app by selecting “Vitals” from the home Health app page.
To change what information is shared between Sleeptracker and Apple Health, go to your iPhone’s settings under Privacy then select Health > Sleeptracker.
My Account
What if I am unable to login to my Sleeptracker® account?
To log into your account, select “I already have an account” from the login page and enter the email address and password you selected when you created a Sleeptracker® account. If you don’t remember your password, select Forgot Password and follow the password reset instructions.
How is my sleep information being used?
Your sleep information is used to inform you of your sleep patterns and to provide personalized coaching on how to get a better night’s sleep.
Is my sleep data safe?
Yes, your sleep data is safe. Your data is stored anonymously and shared privately only with you.
How do I change my Sleeptracker® account email address or password?
In the Sleeptracker® app’s Menu, select My Profile > Account then choose from either Change Email or Change Password.
