If you are using the Auto-Record feature, up-to an 18-hour period is needed for the system to calibrate and learn about your environment after being set up. You may or may not get a sleep report during this calibration period, but you generally should get your sleep report after the second night after having set up your Sleeptracker® System. The Sleeptracker® Monitor will also return to the calibration period if you do not use the device for an extended period of time or if the device is factory reset. If you do not get your sleep report after the 18-hour period, select "Help with Sleep Reports" below, to ensure your system is monitoring your sleep correctly.
The Sleeptracker® app is designed to assign sleep reports to the date they end on, so if a sleep report started on January 1st at 6 PM and ended on January 1st at 11:59 PM, the sleep report will be assigned to January 1st. If the sleep report started on January 1st at 6 PM, but ended on January 2nd at 12:01 AM, that report would be assigned to January 2nd.
If your sleep report is off by a certain amount of hours, ensure your mobile device’s time zone is correctly set, as well as the time zone for your Monitor. To check the time zone set for your Monitor, select the Status icon (top right from Home) > Bed & Sleeper Setup, and you’ll see the time zone set under “Sleeptracker® Time Zone”. If you need to correct this, select Sleeptracker® Time Zone > locate and select your time zone, and then tap Yes.
If the above does not apply or if it does not help, then select "Help with Sleep Reports" below for further assistance.
If you're not getting your sleep reports, select below for further assistance.
↦ Help with Sleep Reports
If you're not getting your sleep report emails, select below for further assistance.
↦ Help with Sleep Reports
To Edit:
- From within the Sleeptracker® app, select Menu > Edit or Delete Sleep Recording > select the recording you want to make changes to > Edit Sleep Recording.
- Alternatively, you can navigate to the Sleep Analysis screen (tap in the circle from the Home page) > navigate to the recording you'd like to edit > scroll to the very bottom of the page > Edit or Delete Sleep Recording > Edit Sleep Recording.
To Delete:
- From within the Sleeptracker® app, select Menu > Edit or Delete Sleep Recording > select the recording you want to delete > Delete Sleep Recording.
- Alternatively, you can navigate to the Sleep Analysis screen (tap in the circle from the Home page) > navigate to the recording you'd like to delete > scroll to the very bottom of the page > Edit or Delete Sleep Recording > Delete Sleep Recording.
The Sleeptracker® Artificial Intelligence Engine does not immediately generate a sleep report, as the system waits to record the entire span of your sleep before it generates your sleep recording. By allowing time for the engine to determine if you're awake for the day, we are able to prevent multiple sleep recordings in a single day. If your Sleeptracker® Monitor starts automatically recording your sleep, then when you wake up in the morning, you can optionally launch the app and press Done Sleeping. This will end your sleep recording, generate your sleep report much sooner, and allow you to answer your debrief questions right then. Otherwise, the Monitor will continue to check and see if you will be returning to your bed, and it may take up to two hours after you get up for your sleep report to generate.
On your Sleep Analysis page, towards the top of the sleep graph, you may notice small reddish/orange lines, which represent periods of restlessness. For your sleep metrics, these time periods do count towards your total wake time, but not the amount of times you woke up in the given night. Restless sleep indicates a very small amount of time that you were in an "awakened" state. These time periods are a very common part of everyone's sleep, and something you most likely won't remember happening.
The Sleeptracker® Sleep Score measures the quality of sleep and is scored from 0 to 100. The score uses a proprietary algorithm with various parameters as input, such as sleeper demographics, total sleep time, sleep recording time, sleep efficiency, sleep states, sleep goal, and awake events.
To learn more about sleep, please visit our "Understanding Your Sleep" page.
The best way to improve your sleep is by making small incremental changes. With the power of the Sleeptracker®, we can quantify the effect of these small changes in your Sleep Score and in the AI Sleep Coach feedback which you receive. Be sure to get into a habit of consistently answering your debrief questions after a sleep report is generated so the Sleeptracker®-powered engine can deliver more personalized insights based on the answers you provide, your sleep performance, and based on the sleep performance of people like you who are part of the Sleeptracker® community as well.
- Note: You can go to Menu > My Profile > Cognitive Behavioral Insights, to update your debrief questions. This change will take place in the next sleep report that is generated.
To learn more about sleep, please visit our "Understanding Your Sleep" page.
To ensure you get the most out of your Monitor, you’ll want to make sure your Monitor is optimally set up. If you’d like to double-check your setup, select “Check Setup” below.
↦ Check Setup