Troubleshoot Sleep Analysis

Below, are the usual causes behind inaccurate or no sleep reports. Please review this list and make any necessary changes to your sleeping environment.

  1. Bed Angle: high head, back, and/or foot angles during the sleep monitoring process may cause the Sleeptracker® technology to record your sleep inaccurately or to not generate a sleep report at all. This is because the mattress (and your body) tends to get lifted away from the sensors that are integrated into your adjustable base. The Sleeptracker® technology is capable of recording accurate sleep data with the base adjusted to the ZeroG position or flatter, however, we highly recommend sleeping in the flat position for the best sleep monitoring results.
  2. Additional Sleeper or Pets: if someone sleeping rolls over too far onto the other side or if a pet jumps on and off the bed, this may cause inaccuracies in your sleep report.
  3. Environment: your environment may also play a factor. The sensors are very sensitive and need to be able to make a clear connection to the sleeper. Loud noise or vibrations that may reach the bed can also cause inaccuracies in the sleep information that is picked up. For instance, a loud fan, A/C units, CPAP machine, ventilation, or outside noise (i.e. construction/traffic) can all play a factor. If possible, remove or limit any noise or vibration near your bed by distancing, removing, or by pointing the source away from the bed.
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