The Sleeptracker-AI® app is designed to assign sleep reports to the date they end on, so if a sleep report started on January 1st at 6:00 PM and ended on January 1st at 11:59 PM, the sleep report will be assigned to January 1st. If the sleep report started on January 1st at 6:00 PM, but ended on January 2nd at 12:01 AM, that report would be assigned to January 2nd.
If your sleep report is off by a certain amount of hours, ensure your mobile device’s time zone is correctly set, as well as the time zone for your Smart Bed. To check the time zone set for your Smart Bed, select Menu > My Smart Bed > Setup, and you’ll see the time zone set under “Sleeptracker-AI® Time Zone”. If you need to correct this, select Sleeptracker-AI® Time Zone > locate and select your time zone, and then tap Yes.
If the above does not apply or if it does not help, then select "Help with Sleep Reports" below for further assistance.
If you're not getting your sleep reports in the app, select below for further assistance.
If you can see your most recent sleep reports in the app, but you're not receiving those sleep reports in your email inbox, select below for further assistance.
To Edit:
- From within the Tempur® Sleeptracker-AI® app, select Menu > Edit or Delete Sleep Recording > select the recording you want to make changes to > Edit Sleep Recording.
- Alternatively, you can navigate to the Sleep tab > navigate to the recording you'd like to edit > scroll to the bottom of the page > Edit or Delete Sleep Recording > Edit Sleep Recording.
To Delete:
- From within the Tempur® Sleeptracker-AI® app, select Menu > Edit or Delete Sleep Recording > select the recording you want to delete > Delete Sleep Recording.
- Alternatively, you can navigate to the Sleep tab > navigate to the recording you'd like to delete > scroll to the bottom of the page > Edit or Delete Sleep Recording > Delete Sleep Recording.
The Sleeptracker-AI® Engine does not immediately generate a sleep report, as the system waits to record the entire span of your sleep before it generates your sleep recording. By allowing time for the engine to determine if you're awake for the day, we are able to prevent multiple sleep recordings in a single day. If your Sleeptracker-AI® Smart Bed starts automatically recording your sleep, then when you wake up in the morning, you can optionally launch the app and press Done Sleeping. This will end your sleep recording, generate your sleep report much sooner, and allow you to answer your debrief questions right then. Otherwise, the smart bed will continue to check and see if you will be returning to your bed, and it may take up to one hour after you get up for your sleep report to generate.
On your sleep report, towards the top of the sleep graph, you may notice small red-orange lines, which represent periods of restlessness. For your sleep metrics, these time periods do count towards your total wake time, but not the amount of times you woke up in the given night. Restless sleep indicates a very small amount of time that you were in an "awakened" state. These time periods are a very common part of everyone's sleep, and something you most likely won't remember happening.
The Sleep Quality metric is an indicator of your overall sleep quality. The value uses a proprietary algorithm with various parameters as input, such as sleeper demographics, total sleep time, sleep recording time, sleep efficiency, sleep states, sleep goal, and awake events.
To learn more about sleep, please visit our Understanding Your Sleep page.
The best way to improve your sleep is by making small incremental changes. With the power of the Sleeptracker-AI® Engine, we can quantify the effect of these small changes in your Sleep Quailty metric and in the AI Sleep Coach feedback which you receive. Be sure to get into a habit of consistently answering your debrief questions after a sleep report is generated so the Sleeptracker-AI® Engine can deliver more personalized insights based on the answers you provide, your sleep performance, and based on the sleep performance of people like you who are part of the Sleeptracker-AI® community as well.
- Note: you can go to Menu > My Profile > Cognitive Behavioral Insights, to update your debrief questions. This change will take place in the next sleep report that is generated.
To learn more about sleep, please visit our Understanding Your Sleep page.
To ensure you get the most out of your Smart Bed, you’ll want to make sure your Smart Bed is optimally set up. If you’d like to double-check your setup, select “Check Setup” below.