If you're unable to scan the QR code during the setup in the app, try these tips:
- Make sure you're using the correct app. Medical patients should be using the Fullpower® Sleep app.
- Ensure optimal lighting for scanning the QR code. On the QR scanning screen in the Fullpower® Sleep app, try tapping the "lightning" icon at the top right, to turn on your phone's flashlight.
- Make sure you're attempting to scan the correct QR code. When the Fullpower® Sleep app asks you to scan a QR Code during the pairing process, be sure to point your camera at the QR Code on the processor.
- At this point, do not try to scan the QR Code on the paper instructional guide.
- At this point, do not try to scan the QR Code on the paper instructional guide.
- Start with your phone very close to the QR code, almost touching. Then, very slowly, move the phone away from the QR code, pausing often to let the camera focus. If your phone gets about 12 inches (30 cm) away from the QR code without success, repeat this step one or two more times.
- If you are able to borrow a phone or tablet from someone else, use that second device to take a photo of the QR code. Open the photo, zoom in on the photo to enlarge it, and then use the Sleeptracker-AI app on your own phone to scan the photo of the enlarged QR code on the second device.
- Contact support if you still need help after trying the previous steps. We can generate a new QR code for you.