Tempur-Pedic® Sleeptracker-AI® FAQ
Frequently asked questions for the Tempur-Pedic Sleeptracker-AI Monitor
For pre-installed Sleeptracker-AI® Monitors:
The Sleeptracker-AI® Monitor requires a 2.4GHz Wi-Fi access point utilizing WPA or WPA2 security connected to the Internet and an iOS or Android phone or tablet. The Sleeptracker-AI® Monitor is pre-wired and obtains power from the power base.
For a self-installed Tempur-Pedic® Sleeptracker-AI® Monitor:
The Sleeptracker-AI® Monitor requires a 110-240v power adapter (included), 2.4GHz Wi-Fi access point utilizing WPA or WPA2 security connected to the Internet, and an iOS or Android phone or tablet.
The Tempur-Pedic® Sleeptracker-AI® app is compatible with iPhones and iPads running iOS 13 or later.
The Tempur-Pedic® Sleeptracker® app is compatible with Android phones or tablets running Android OS 9.0 or later.
Yes, the Tempur-Pedic® Sleeptracker-AI® works with iPads running iOS 13 or later and Android tablets running Android OS 9.0 or later.
The Tempur-Pedic® Sleeptracker-AI® app is available in the iTunes app store for iOS and the Google Play Store for Android. You can find links to download the app at sleeptracker.com/getapp.
After downloading the Sleeptracker-AI® app, simply launch the app and follow the on-screen instructions. The setup instructions will walk you through the process of setting up your smart bed, creating an account, and connecting to your home Wi-Fi.
The QR code can be found on the back of the processor and on the back of the Quick Start Guide.
The Tempur-Pedic® Sleeptracker-AI® app will walk you through the correct setup procedure based on answers you provide about your bed type and size. At any time, you can navigate to the “Connection Status” page by selecting the Status icon from the Home page and then tapping Status to confirm your Sleeptracker-AI® Monitor is set up correctly.
For a pre-installed Sleeptracker-AI® Monitor:
There are sensors mounted on each side of the bed, so we recommend that you begin your sleep by laying on one side of the bed, and assign yourself to that side in the app.
For a Sleeptracker-AI® Self-Install Kit:
Select the left side in the app and connect your sensor to the black input connector on the processor. Place the sensor under your mattress, centered under the pillow where you spend most of your time sleeping.
If you have a pre-installed Sleeptracker-AI® Monitor, your bed comes with two sensors pre-installed. If you have a Tempur-Pedic® Sleeptracker-AI® Self-Install Kit, please ensure that you have two sensors plugged into the Sleeptracker-AI® processor. Adding a second sleeper is easy. From the account of the user who set up the Monitor, select Menu > Add Second Sleeper. A Quick Add code will be generated, which you can either write down or share via email or text message.
The second sleeper should start by installing the Tempur-Pedic® Sleeptracker-AI® app on their phone or tablet. If the code was shared via email or text, select the link and follow the instructions to complete the second account creation. If the Quick Add code was written down, launch the app on the second sleeper’s phone, choose “I have a Quick Add Code”, enter the code, and then follow the instructions to complete the second account creation.
If the second sleeper already has created their own Sleeptracker-AI® account and is on the Home page, have the second sleeper go to Menu > Pair with a Monitor > Add yourself as a second sleeper, and enter the Quick Add Code.
The Sleeptracker-AI® smart bed works with any standard innerspring, foam, memory foam or hybrid mattress. The Sleeptracker-AI® smart bed has been tested and qualified with Tempur®, Tempur-Pedic®, Sealy®, and Stearns & Foster® mattresses.
Yes, you and your partner will each have unique Sleeptracker-AI® accounts that monitor and store sleep data. During the app setup, you will be asked to specify which side of the bed you sleep on, allowing the system to distinguish you from your partner.
Pets at the foot of the bed should not affect your heart rate or respiratory rate data, but if they get up and move during the night, they could affect your sleep data. At Menu > My Monitor > Bed & Sleeper Setup > Bed Name & Profile, ensure that you have “Yes” selected for "Do you allow Pets in Your Bed?"
If you or your partner switches sides of the bed, simply update this information in the app from Menu > My Monitor > Bed & Sleeper Setup > Change Your Side of Bed.
If you get a new device, you won’t lose any of your data. Simply download the app on your new device and sign-in to your existing account.
No, you don't have to wear a device. Your sleep is monitored through the sensors which are under your mattress.
The system will not record data during a power outage. Once power is restored, it will automatically resume recording your sleep data. The Sleep Cycle Alarm, however, will still activate via your phone or tablet at the proper time if there is a power outage.
Both Sleeptracker-AI® accounts can be accessed from the same device, however, to prevent having to sign out and back in, it’s best for each user to have the app running on their own phone or tablet. If you choose to use a single phone or tablet for both users, the Sleeptracker-AI® app will display the data of whichever user is logged in. To see data associated with another account, simply logout of the current account by going to Menu > My Profile > Account > Logout and then login to the other account.
The Sleeptracker-AI® Monitor requires access to an Internet-enabled home Wi-Fi network.
No, the system will still monitor your sleep if your phone or tablet is off, but the Sleep Cycle Alarm will not work with your phone or tablet off.
To restore your data, re-download the Tempur-Pedic® Sleeptracker-AI® app, launch the app, and then sign in to your existing account. All of your data will be present.
Yes, the Sleeptracker-AI® Engine (SAIE) can differentiate between when a user is awake in bed and when they are actually entering early stages of sleep. To do so, the SAIE uses machine learning algorithms that take into account the breathing rate, heart rate, and micro motion sensed by the Sleeptracker-AI® system.
If someone else will be using your bed and you wish to turn off the Sleeptracker-AI® sensors, select the Status icon at the top right of the home screen, select Sensor Mode, then switch the sensors off. While off, the Sleeptracker-AI® sensors will not record, retain, or upload any sensor data. This includes sleep quality, heart rate, breath rate and air quality. The Sleeptracker-AI® processor will remain powered on and connected to Wi-Fi so that you can turn the sensors back on from this app later. You will need to turn ON your Sleeptracker-AI® sensors to resume normal full functionality.
Setup (For Sleeptracker-AI Self-Install Kits)
The Tempur-Pedic® Sleeptracker-AI® app will guide you through the correct placement of the sensors based on the bed type that you have.
Tip: If you have a Full or Queen size bed with two sleepers, for the best signal separation, place the sensors 8 inches in from the outer edges of the base.
If you have a slatted bed frame, place the sensor(s) on top of the slat nearest the center of your pillow. Ensure the sensor foam lies entirely on a slat, not half on and half off.
If your mattress sits on a slatted foundation, metal grid, or mesh, ensure the sensor is positioned on a solid/flat surface so the sensor is pushed evenly into the mattress when you lie down. The sensor needs to make firm, evenly distributed contact with the mattress to function properly.
If the openings in your foundation are larger than the sensor, use a thin piece of plywood or plexiglass that spans the holes to ensure the entire sensor makes contact with the mattress.
Ensure your processor is elevated off the floor. We recommend re-using one of the cable twist ties to hang the processor under your bed. There are environmental sensors in the processor which provide the most accurate readings when the vents on the processor are not blocked.
Yes, the Tempur-Pedic® Sleeptracker-AI® Monitor works with any bed. On adjustable beds, ensure that there is plenty of slack in the sensor cables, so your bed can be adjusted fully without straining the sensor cable. As you lower the head of the bed, ensure your routing does not result in a pinched cable.
Check to ensure your Wi-Fi router and Sleeptracker-AI® Monitor are close enough to each other for a good signal. Walls and devices on the 2.4GHz frequency range can interfere or reduce the signal strength. If the Wi-Fi router cannot be moved closer to the bedroom, a mesh Wi-Fi system may be a suitable option.
The Sleeptracker-AI® Monitor requires a Wi-Fi router running on the 2.4GHz band. If your router is set to use 5GHz only, you will need to modify your router settings to enable the 2.4GHz band. The Monitor supports both WPA and WPA2 security. The WEP security protocol is no longer supported due to its security vulnerabilities. WPA3 is not supported on this model (STS-40).
Yes, in order to send your sleep data to your account, your Tempur-Pedic® Sleeptracker-AI® Monitor will need to be connected to the Internet through your Wi-Fi router.
To adjust the Wi-Fi settings of your Sleeptracker-AI® Monitor, go to Menu > My Monitor > Troubleshoot > Adjust Wi-Fi Settings, and then follow the on-screen instructions. If you need assistance, email firstname.lastname@example.org and include your router’s brand and model.
No, the Sleeptracker-AI® Monitor uses Wi-Fi, not Bluetooth.
There are some modem-router combos (gateways) which have trouble maintaining a consistent Internet connection. These models affect all Wi-Fi devices, not only the Sleeptracker-AI® Monitor. Many of these are cable modem gateways leased or rented by cable companies, and there are often alternative cable modem gateways available from your cable company if you request an alternate model.
Using the App
From the Sleeptracker-AI® app, select the Menu button, then select Sleep Cycle Alarm. You can select from built in wake up music or from your own music library.
Compatible Tempur-Pedic® Power Bases support silent alarms using the vibration motors in the bed to wake you up. To enable, select Menu>Sleep Cycle Alarm and scroll down to select Alarm Type: Vibrate Power Base. When turning on Vibrate Power Base, the audible alarm will be disabled. One must choose either Music/Sounds from the mobile device or vibrate power base. When the Vibrate Power Base alarm goes off, it will start with very subtle short vibrations and ramp up to 3 second long vibrations. If at any time during the vibration alarm you wake and wish to turn it off, use the flat button on your in-app remote to turn the vibration alarm off. If you don’t stop the alarm, it will run once, wait 5 minutes, then run a second time. At that point the vibration alarm will stop until the alarm is triggered the next day.
Note: For queen, full and synchronized split king beds, vibration motors for both sides (both sleepers) will go off when the vibration alarm is used. For split king beds which are configured to move independently, only the side of the split king bed configured for the alarm to go off will vibrate unless both sleepers have their vibration alarms enabled.
Snore Response will respond when the Sleeptracker-AI® system detects intense, sustained snoring.
Smart Snore Pulse will use vibration pulses when the Sleeptracker-AI® system detects intense sustained snoring.
Yes, the Sleeptracker-AI® app can record naps longer than 20 minutes. Select the Record button on the Home screen > select Record My Sleep Now to begin a sleep recording. After you’re done napping, ensure that you return to the Sleeptracker-AI® app and tap Done Sleeping, to end the recording.
On iOS devices, go to the App Store app and select the Updates tab. On Android devices, go to the Google Play Store app and select your profile icon (top right) > select Manage apps & device. Find the Tempur-Pedic® Sleeptracker-AI® app in the Updates list and perform the update.
From the Sleeptracker-AI® app’s Menu, select Sleep Goals & Schedule.
The Tempur-Pedic® Sleeptracker-AI® Monitor is not a medical device and is unable to determine if you have sleep apnea.
Sleep Data and Information
Your information is associated with your account within the Sleeptracker-AI® Cloud. If you get a new phone or tablet, simply log in to your account and your sleep recordings will be present.
Yes, open the app and from the Menu choose Forgot to Record Sleep. Enter the time you got into bed and the time you woke up, and the Tempur-Pedic® Sleeptracker-AI® system will take a few moments to analyze your sleep from the data it captured on that night. Sleep recovery can be performed up to 4 days in the past.
Yes. View the sleep recording you would like to edit or delete. Scroll to the bottom of the screen and select Edit or Delete Sleep Recording. Choose from either Edit or Delete options. If Edit is selected, you will be able to make adjustments to your Bedtime and Rise time by toggling the tabs at the top. Once your desired changes are made, select Save.
The Tempur-Pedic® Sleeptracker-AI® Monitor detects the micro-motion generated from your heartbeat and respiration cycles with highly-precise piezoelectric sensors placed under your mattress.
Currently, there is no option to share information with other users. We are working on adding this feature into a Sleeptracker-AI® app update.
The Sleeptracker-AI® system is designed to help you determine how you sleep best. The AI Sleep Coach will give you tips created specifically to help you sleep better and improve your sleep quality metric.
Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate. The Sleeptracker-AI® technology differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.
The Sleeptracker-AI® System analyzes your personal sleep data to develop unique coaching recommendations personalized just for you.
Yes, sleep information from the Tempur-Pedic® Sleeptracker-AI® app is shared with the Apple Health app if you enable this option during the initial setup flow.
- The Tempur-Pedic® Sleeptracker-AI® app writes sleep data to the Apple Health app at the "max resolution" Apple supports, by logging periods you are in bed and periods you are asleep.
- Summary data is displayed in the Health app by selecting Sleep > This Week > Show All Data.
- Note that currently Apple doesn’t support logging sleep states to Apple Health such as light/deep/REM
Heart Rate and Breathing Rate:
- The Tempur-Pedic® Sleeptracker-AI® app writes all data to Apple Health (at 5 minute resolution) throughout the night.
- Summary values are viewed in the Health app by selecting “Vitals” from the home Health app page.
To change what information is shared between the Tempur-Pedic® Sleeptracker-AI® app and Apple Health, go to your iPhone’s settings under Privacy then select Health > Sleeptracker®.
If you have a compatible power base with massage features, the Sleeptracker-AI system will not monitor your sleep while the massage is on. The Sleeptracker-AI sensors function by detecting micro-movements from the mattress during your sleep, so the intense vibrations from the massage will overpower the hyper-sensitive sensors. Your sleep will be monitored as soon as the massage is turned off.
To log into your account, open the app, select Log In, and enter the email address and password you selected when you created a Sleeptracker-AI® account. If you don’t remember your password, select Forgot Password and follow the password reset instructions. If you need further assistance, email our support team at email@example.com.
Yes, your sleep data is safe. Fullpower Technologies employs generally accepted standards to safeguard your data.
In the Sleeptracker-AI® app’s Menu, select My Profile > Account then choose from either Change Email or Change Password.