Try the suggestions below individually to see if they help you connect to your processor and complete the setup process.
- Note: be sure to keep your mobile device close to your Sleeptracker® processor during setup. If you see a notification regarding the Sleeptracker-XX-XX Wi-Fi network not being connected to the Internet, select Keep Trying Wi-Fi.
- Reinstall the App:
- A) Start by logging out of your Sleeptracker® account first. You can do this by navigating to Menu > My Profile > Account > Sign Out > Sign Out.
- B) Uninstall the app and then reinstall it on your mobile device.
- To reinstall the app, you can select here on your device to be taken directly to the app's App Store page or pull it up manually. After selecting the link, if prompted to choose a web browser, select Safari.
- C) Log back into your account.
- Power-cycle your processor and then try setting up once again. To power-cycle, unplug the power to your processor and then plug it back in. Wait for a flashing green/orange status light before continuing.
- Try keeping mobile data disabled on your device during the setup process (keep Wi-Fi toggled ON).
- If you have access to another phone or tablet where you can install the Sleeptracker® app on, use it to see if you’re able to complete the setup.
- Factory reset your processor to see if that helps. Select here for instructions.
- Ensure you are running the latest OS version. From the Settings app, go to General > Software Update, to check for updates.
- If an update is available, install it, and then try setting up once again.
- Closeout (force close) the Sleeptracker® app if it's currently open or backgrounded. Next, in the Settings app, select General > Reset > Reset Network Settings. After your network settings have reset, your device should restart. Once it's back up, go back to the Settings app, select Wi-Fi, and then connect to your home's Wi-Fi network. Try the setup process once again.
- Plug your processor into an alternative micro-USB power supply to see if that helps. If you do not have access to another micro-USB power supply, you can use the micro-USB cable that was included with your system and plug it into a 5V USB power supply, such as one that may have come with a mobile device of yours.