Troubleshoot Connecting to the Processor’s Wi-Fi Network | Android

Check Advanced Wi-Fi Settings

 Check your mobile device’s advanced Wi-Fi setting to see if it supports features that will automatically disable or switch your device’s network, based on if there is a weak or no Internet connection with the current Wi-Fi network. The Sleeptracker-XX-XX Wi-Fi network does not have an Internet connection by design, therefore, such settings may block the Sleeptracker® app from connecting or maintaining a connection to your processor's Wi-Fi during setup. 

The location of these settings will vary depending on your device manufacturer, however, in general, you should be able to find the advanced Wi-Fi settings in your device’s Settings app, under the Wi-Fi settings, for instance:

  • Settings app > Connections > Wi-Fi > Advanced / More (with Wi-Fi turned ON) > look for and disable "Smart Network Switch", "Adaptive Wi-Fi", "Switch to mobile data", "Turn on wi-fi automatically", and/or anything related.
  • Settings app > Wi-Fi > Menu (located at the top right) > Advance(d) (with Wi-Fi turned ON) > look for and disable "Smart Network Switch", "Adaptive Wi-Fi", "Switch to mobile data", "Turn on wi-fi automatically", and/or anything related.

Pixel Devices:

  • Check for and disable "Switch to Mobile Data Automatically". To do so, launch the Settings app on your phone and select Network & Internet > Wi-Fi > Wi-Fi preferences > Advanced > Toggle "Switch to mobile data automatically to OFF.

If you made any changes, try the setup process once again.

Additional Suggestions

Note: be sure to keep your mobile device close to your Sleeptracker® processor during setup.

  1. Reinstall the App:
    • A) Start by logging out of your Sleeptracker® account first. You can do this by navigating to Menu > My Profile > Account > Sign Out > Sign Out.
    • B) Reinstall the app on your mobile device.
      • You can do this directly on the Play Store - select here on your device to be taken to the app's Play Store page (or pull it up manually), and then select Uninstall > wait for the app to uninstall > Install > wait for the app to install > Open.
    • C) Log back into your account.
  2. Power-cycle your processor and then try setting up once again. To power-cycle, unplug the power to your processor or your base and then plug it back in. Wait for a flashing green/orange status light before continuing.
  3. Try keeping mobile data disabled on your device during the setup process (keep Wi-Fi toggled ON).
  4. If you have access to another phone or tablet where you can install the Sleeptracker® app, use it to see if you’re able to complete the setup.
  5. Factory reset your processor to see if that helps. Select here for instructions.
  6. Reset your device’s Wi-Fi network settings and then try setting it up once again. The steps will vary depending on your device’s manufacturer, but generally, this can be found under your device’s Settings app > System > Advanced > Reset Options > Reset Wi-Fi, Mobile & Bluetooth.
    1. If your settings app has search functionality, you can alternatively try searching the app for “Reset” and then look for an option to reset the Wi-Fi settings (Bluetooth and mobile may be tied in, but DO NOT factory reset your device).
  7. Plug your base into another wall outlet to see if that helps.

 

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