Troubleshoot Connecting to the Processor’s Wi-Fi Network | Android

Try the suggestions below individually to see if they help you connect to your processor and complete the setup process.

Check Advanced Wi-Fi Settings

Check your mobile device’s advanced Wi-Fi setting to see if it supports features that will automatically disable or switch your device’s network, based on if there is a weak or no Internet connection with the current Wi-Fi network. The Sleeptracker-XX-XX Wi-Fi network does not have an Internet connection by design, therefore, such settings may block the Sleeptracker®-AI app from connecting or maintaining a connection to your processor's Wi-Fi during setup.

The location of these settings will vary depending on your device manufacturer, however, in general, you should be able to find the advanced Wi-Fi settings in your device’s Settings app, under the Wi-Fi settings. For instance:

  • Settings app > Connections > Wi-Fi > Advanced / More (with Wi-Fi turned ON) > look for and disable "Smart Network Switch", "Adaptive Wi-Fi", "Switch to mobile data", "Turn on wi-fi automatically", and/or anything related.
  • Settings app > Wi-Fi > Menu (located at the top right) > Advance(d) (with Wi-Fi turned ON) > look for and disable "Smart Network Switch", "Adaptive Wi-Fi", "Switch to mobile data", "Turn on wi-fi automatically", and/or anything related.

Pixel Devices:

  • Check for and disable "Switch to Mobile Data Automatically". To do so, launch the Settings app on your phone and select Network & Internet > Wi-Fi > Wi-Fi preferences > Advanced > Toggle "Switch to mobile data automatically to OFF.

If you made any changes, try the setup process once again.

Additional Suggestions

Note: be sure to keep your mobile device close to your Sleeptracker®-AI processor during setup.

  1. Reinstall the App:
    • A) Start by logging out of your Sleeptracker®-AI account first. You can do this by navigating to Menu > My Profile > Account > Log Out > Log Out.
    • B) Reinstall the app on your mobile device.
      • You can do this directly on the Play Store - select here on your device to be taken to the app's Play Store page (or pull it up manually), and then select Uninstall > wait for the app to uninstall > Install > wait for the app to install > Open.
    • C) Log back into your account.
  2. Power-cycle your processor and then try setting up once again. To power-cycle, unplug the power to your processor and then plug it back in. Wait for a flashing green/orange status light before continuing.
  3. Try keeping mobile data disabled on your device during the setup process (keep Wi-Fi toggled ON).
  4. If you have access to another phone or tablet where you can install the Tempur-Pedic® Sleeptracker-AI® app on, use it to see if you’re able to complete the setup.
  5. Factory reset your processor to see if that helps. Select here for instructions.
  6. Reset your device’s Wi-Fi network settings and then try setting up once again. The steps will vary depending on your device’s manufacturer, but generally this can be found under your device’s Settings app > System > Advanced > Reset Options > Reset Wi-Fi, Mobile & Bluetooth.
    • If your settings app has search functionality, you can alternatively try searching the app for “Reset” and then look for an option to reset the Wi-Fi settings (Bluetooth and mobile data settings may be tied in, but you DO NOT need to factory reset your entire device).

 

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