Wi-Fi Assistance

Adjust Your Smart Bed's Wi-Fi Settings

If you set up a new Wi-Fi router, change certain Wi-Fi settings, and/or if you need to connect your Sleeptracker-AI® smart bed back to your home’s Wi-Fi network, you can use the app to go to Menu > My Smart Bed > Troubleshoot & Wi-Fi > Adjust Wi-Fi Settings, and then follow the on-screen prompts.

Unable to Connect to my Home's Wi-Fi Network

If you are able to enter your home's Wi-Fi password during setup, but unable to move forward after doing so, then try the suggestions below individually.


  • For additional assistance with the below steps, we recommend contacting your router/gateway's manufacture or your Internet Service Provider (ISP) first. 

Troubleshooting Steps:

  1. Power-Cycle Your Devices:
    • A) Unplug the power to your modem, Wi-Fi router, and Sleeptracker-AI® processor, then wait at least 30 seconds. If you have a gateway (Wi-Fi + modem combo device), simply unplug it.
      • If your Sleeptracker-AI® system came pre-installed in a Smart Base, you can unplug the power to your base to turn off the processor.
    • B) Plug-in the power to the modem first > wait for the lights to stabilize (~3-5 mins). Alternatively, if you have a gateway, power it on > wait for the lights to stabilize (~3-5 mins) > move onto step D.
    • C) Plug-in the power to your Wi-Fi router and wait for the lights to stabilize (~3-5 mins).
    • D) Plug-in the power to your processor and wait for the status light to start flashing green or orange consistently.
    • E) Try the setup process once again.
  2. If you're using a network-wide VPN on your Wi-Fi router or gateway, or a security app on your mobile device, disable it and then try connecting once again.
  3. Try moving your Wi-Fi router or gateway closer to your bed.
  4. If you use MAC address filtering on your router, either disable it or make sure to add the MAC address of your processor (located on the side of your processor) to your router or gateway's settings.
  5. Reinstall the Tempur® Sleeptracker-AI® app on your mobile device.
    • Need help? Select here to review the “Reinstall the App” section for steps.
  6. Factory reset your Processor to see if that helps. Select here for instructions.
  7. If you have access to another phone or tablet where you can install the Tempur® Sleeptracker-AI® app on, use it to see if you’re able to complete the setup.
  8. Factory reset your router/gateway or consider/try using an alternative router/gateway.
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