If you set up a new Wi-Fi router, change certain Wi-Fi settings, and/or if you need to connect your Sleeptracker-AI® smart bed back to your home’s Wi-Fi network, you can go to Menu > My Smart Bed > Troubleshoot & Wi-Fi > Adjust Wi-Fi Settings, and then follow the on-screen prompts.
If you are able to enter your home's Wi-Fi password during setup, but unable to move forward after doing so, then try the suggestions below individually.
NOTE:
- For additional assistance with the below steps, we recommend contacting your router/gateway's manufacturer or your Internet Service Provider (ISP) first.
Troubleshooting Steps:
- Open your Settings app. If you have an Android device, tap Connections. If you have an iOS device, tap Bluetooth. Switch Bluetooth off and then on again.
- Power-Cycle Your Devices:
- A) Unplug the power to your modem, Wi-Fi router, and your Sleeptracker-AI® processor, then wait at least 30 seconds. If you have a gateway (Wi-Fi + modem combo device), simply unplug it.
- If your Sleeptracker-AI® system came pre-installed in a Smart Base, you can unplug the power to your base to turn off the processor.
- B) Plug-in the power to the modem first > wait for the lights to stabilize (~3-5 mins). Alternatively, if you have a gateway, power it on > wait for the lights to stabilize (~3-5 mins) > move onto step D.
- C) Plug-in the power to your Wi-Fi router and wait for the lights to stabilize (~3-5 mins).
- D) Plug-in the power to your processor and wait for the status light to start flashing green or orange consistently.
- E) Try the setup process once again.
- A) Unplug the power to your modem, Wi-Fi router, and your Sleeptracker-AI® processor, then wait at least 30 seconds. If you have a gateway (Wi-Fi + modem combo device), simply unplug it.
- If you're using a network-wide VPN on your Wi-Fi router or gateway, or a security app on your mobile device, disable it and then try connecting once again.
- Try moving your Wi-Fi router or gateway closer to your bed.
- If you use MAC address filtering on your router, either disable it or make sure to add the MAC address of your processor (located on the side label of your processor) to your router or gateway's settings.
- Reinstall the Tempur® Sleeptracker-AI® app on your mobile device.
- Need help? Select here to review the “Reinstall the App” section for steps.
- Factory reset your processor to see if that helps. Select here for instructions.
- If you have access to another phone or tablet where you can install the Tempur® Sleeptracker-AI® app on, use it to see if you’re able to complete the setup.
- Factory reset your router/gateway or consider/try using an alternative router/gateway.
If you already set up your smart bed with the app, but the smart bed keeps disconnecting from your home's Wi-Fi network, then try the suggestions below individually.
NOTE:
- For additional assistance with the below steps, we recommend contacting your router/gateway's manufacturer or your Internet Service Provider (ISP) first.
Troubleshooting Steps:
- Go to Menu > My Smart Bed > Troubleshoot & Wi-Fi > Adjust Wi-Fi Settings, and then follow the on-screen prompts to reconnect the smart bed to your home's Wi-Fi network.
- Power cycle your devices:
- A) Unplug the power to your modem, Wi-Fi router, and Sleeptracker-AI® processor, then wait at least 30 seconds. If you have a gateway (Wi-Fi + modem combo device), simply unplug it.
- If your Sleeptracker-AI® system came pre-installed on an adjustable base, you can unplug the power to your base to turn off the processor.
- B) Plug-in the power to the modem first > wait for the lights to stabilize (~3-5 mins). Alternatively, if you have a gateway, power it on > wait for the lights to stabilize (~3-5 mins) > move onto step D.
- C) Plug-in the power to your Wi-Fi router and wait for the lights to stabilize (~3-5 mins).
- D) Plug-in the power to your processor and wait for the status light to become solid green
- A) Unplug the power to your modem, Wi-Fi router, and Sleeptracker-AI® processor, then wait at least 30 seconds. If you have a gateway (Wi-Fi + modem combo device), simply unplug it.
- Move your Wi-Fi router or gateway closer to your bed.
- Make sure you're using the correct app. Select here to review the “Reinstall the App” section for steps.
- Factory reset your processor(s) and then go to Menu > Pair Smart Bed in the app, to redo the setup. Select here for instructions.
- If your home's Wi-Fi is separated into two different networks—a 2.4GHz network and a 5GHz network—try connecting the smart bed to the 2.4GHz network for better range in your bedroom.
- Consider installing a Wi-Fi range extender or using a mesh Wi-Fi network for better range in your bedroom.
In wireless communications such as Wi-Fi, RSSI is the relative Received Signal Strength Indicator of the wireless signal. It’s a measure of how “strong” your home Wi-Fi signal appears to the smart bed. An RSSI of -30 is a better signal than an RSSI of -80.
Walls and floors
Wi-Fi signals lose strength when passing through walls, floors and other objects in your home. The fewer obstructions between your wireless router and the Sleeptracker-AI® processor, the better.
Distance
The closer your wireless router is to your Sleeptracker-AI® processor, the better. Locate your router centrally in your home, elevated off the floor and away from walls if possible.
Other devices
Your Wi-Fi signal may be affected by other devices in your home using the 2.4GHz or 5GHz frequency bands. A cordless phone on the 2.4GHz band placed near the Sleeptracker-AI® processor could introduce interference. Try keeping some distance between such devices and your Smart Bed.
Wi-Fi hardware
If your Wi-Fi router is several years old or hasn't had its firmware updated recently, your signal strength may not be optimal. Newer routers utilizing mesh networks greatly improve the Wi-Fi coverage throughout your home. A Wi-Fi repeater is another option which can improve the signal of an existing Wi-Fi router.