Power-Cycle the Processor
To Power-Cycle the smart bed's processor, simply unplug the processor from the power outlet, wait a few seconds, and plug it back in. It will take about a minute for the processor to finish rebooting.
Re-Verify your Smart Bed's Configuration
In the Fullpower® Sleep app, select Menu > My Smart Bed > Setup > Verify Configuration > Next. If successful, you will see a message that says "Your smart bed is verified and ready for use." You can press OK and proceed to the Home screen.
- If the verification fails, you will see an error message, and it can be due to a number of reasons. View the setup guides in the app and check that everything is firmly and properly plugged in. You can also check your setup using this tutorial. After checking your base's connections, try re-verifying your base once again.
- NOTE: verification requires access to the Internet, so ensure your mobile device can access the Internet. Additionally, the smart bed's processor must be online, with a solid green status light.
Check the Sensors and Setup
View the information in the Sensor Check Tutorial and use the Check Setup tool.
Log Out and Log In
If you're experiencing any difficulties with the app, it may help to Log Out and then Log In again. To do this, go to Menu > My Profile > Account > Log Out. Then, select Log In and enter your email and password.
Reinstall the App
If you are currently logged into your Fullpower® Sleep account, log out before proceeding with the reinstallation steps. You can do this by navigating to Menu > My Profile > Account > Log Out.
Android Devices:
You can reinstall the Fullpower® Sleep app directly on the Play Store – tap here on your mobile device to be taken to the app's Play Store page.
- Alternatively, launch the Play Store on your mobile device and search for “Fullpower Sleep"
Afterward, select Uninstall > wait for the app to uninstall > Install, to complete the reinstalation steps.
Apple Devices:
Uninstall
- Touch and hold the Fullpower® Sleep app.
- Select Remove App or the Remove icon in the top-left corner of the app.
- Tap Delete App > Delete.
NOTE: if you hold down the Fullpower® Sleep app icon while the app is in your App Library or you search for the app on your device, then select Delete App > Delete, to uninstall the app.
Reinstall
- Tap here on your device to be taken directly to the App Store page for the Fullpower® Sleep app (if prompted to choose a web browser, select Safari).
- Alternatively, launch the App Store on your mobile device and search for “Fullpower Sleep”
- Tap the Download button to complete the reinstalation steps.
Factory Reset the Processor
As a last resort, select here for instructions on how to factory reset your smart bed's processor and then set it up again.